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Return Policy

Retail Box Software:

At Certified Software Store, we want you to be completely satisfied with your purchase of our physical software titles. If for any reason you are not satisfied with your physical product, you may return it for a full refund within 30 days of purchase.

To be eligible for a refund, your software must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the cost of shipping the item back to us.

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days.

Shipping Costs:

We do not refund shipping costs for returned retail box software, unless the item is defective or we made an error in shipping.

Shipping Address:

To return your retail box software, please ship it to:

Certified Software Store
1801 California St, Suite 2400 Denver, CO, 80202

Please include your order number and a copy of your receipt with your return.

Please note that we are not responsible for any lost or damaged packages during return shipping.

Downloadable Software:

Due to the nature of downloadable software, once an activation key has been issued, we are unable to offer refunds, except in cases of defective products. We will, however, offer full remote support to help you resolve any issues that you may be experiencing with the product.

To report a defective digital product, please contact us at

If you have any questions or concerns about our Return Policy, please contact us at

Certified Software Store reserves the right to update or modify this Return Policy at any time without prior notice.

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